Privacy policy

1. General Information

This Privacy Policy describes how SIA “OLIVY” processes personal data collected through the use of the online store, when placing orders, contacting us, or using our services.

We respect your privacy and process personal data in accordance with:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
  • the Personal Data Processing Law of the Republic of Latvia,
  • and other applicable laws and regulations of the Republic of Latvia.

2. Data Controller

The controller of personal data is:

SIA “OLIVY”
Registration No.: 40203719206
Legal address: Zvaigžņu iela 22 - 13, Riga, LV-1009, Latvia
E-mail: commerciale@oliolv.com
Phone: +371 26275809

3. What Personal Data We Process

We may process the following personal data:

  • name and surname;
  • phone number;
  • e-mail address;
  • delivery and billing address;
  • company details (if the order is placed on behalf of a legal entity);
  • order and payment information;
  • communication details;
  • IP address and website usage data;
  • delivery information and order history.

4. Purpose of Personal Data Processing

We process personal data in order to:

  • accept and process orders;
  • organize product deliveries;
  • prepare invoices and accounting documents;
  • provide customer support;
  • respond to questions and requests;
  • improve the operation of the online store;
  • ensure security and prevent fraud;
  • send newsletters and special offers (if consent has been given).

5. Legal Basis for Data Processing

Personal data is processed based on:

  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate interests;
  • your consent (for example, for receiving newsletters).

6. Data Retention Period

Personal data is stored for as long as necessary:

  • for order fulfillment;
  • to comply with legal requirements;
  • for accounting and bookkeeping obligations;
  • for resolving disputes or claims.

Afterwards, the data is deleted or anonymized.

7. Sharing Personal Data with Third Parties

We may share personal data with:

  • delivery service providers;
  • payment processing service providers;
  • accounting and IT service providers;
  • public authorities where required by law.

We only share the minimum necessary information.

8. Payments

Payments in the online store are processed using secure third-party payment solutions. OLIVY does not store full payment card information.

9. Cookies

Our website may use cookies in order to:

  • ensure proper website functionality;
  • analyze user behavior;
  • improve user experience;
  • support marketing activities.

Users may manage cookie settings in their browser.

10. Your Rights

You have the right to:

  • access your personal data;
  • request correction of data;
  • request deletion of data;
  • restrict data processing;
  • object to data processing;
  • withdraw consent;
  • submit a complaint to the Data State Inspectorate.

11. Data Security

OLIVY implements appropriate technical and organizational security measures to protect personal data against:

  • unauthorized access;
  • loss;
  • disclosure;
  • alteration or destruction.

12. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. The latest version will always be available on our website.

13. Contact Information

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us:

SIA “OLIVY”
E-mail: commerciale@oliolv.com
Phone: +371 26275809